This role of Customer Service Advisor in the FMCG industry provides the opportunity for an individual passionate about delivering superior customer service to apply their skills in a collaborative and fast-paced environment. The successful candidate will be an integral part of the team, helping to ensure the smooth running of operations in Liverpool.
Client Details
Our client is a large-scale company within the FMCG industry. They are committed to delivering quality products to their customers and have a well-established presence in the market. The company boasts a sizeable workforce and strives to maintain a supportive and rewarding work environment for all employees.
Description
* Provide exceptional customer service, responding to queries and complaints in a timely and professional manner
* Process customer orders and manage logistics to ensure timely delivery of products
* Maintain accurate customer records and update database as necessary
* Collaborate with various departments to resolve any customer-related issues
* Contribute to team efforts by achieving set targets and objectives
* Participate in regular team meetings and provide feedback on customer needs and preferences
* Ensure compliance with company policies and procedures at all times
* Strive for continual improvement in customer service delivery
Profile
A success...