Zachary Daniels are partnering with a Luxury Retail Buisness looking for a Senior Operations Manager to oversee and run their Service & Production Centre in Southampton. This critical role will need someone with Manufacturing and Distribution experience as well as managing a large team of over 150 as well as a customer care team.
The Operations Manager will be responsible for the overall management and efficient running of the centre. Working on improving productivity, developing operational strategies to enhance production and servicing whilst streamlining processes to improve KPI output.
As the Operations Manager you will have a background in production and manufacturing and have experience with managing and implementing large Projects.
Other Responsibilities include:
1. Monitor department and overall productivity and address any arising issues promptly to maintain optimal efficiency and service quality.
2. Ensure comprehensive oversight of the input and output of daily operations across all departments, ensuring alignment with organisational goals and maintaining efficient workflow prioritisation.
3. Initiate and execute new projects and initiatives to meet the evolving needs of our brands and enhance CS operational effectiveness.
4. Review and monitor work volumes and allocation of resource to meet budget and service delivery targets.
5. Accountability for maintaining stock/spare parts integ...