IT Service Desk Analyst – Swindon – Hybrid
Reed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team.
This is a permanent position offering hybrid working and a salary of upto £27,000
Key Responsibilities :
* Working with a ticket system, logging IT incidents and service requests
* Managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps if necessary,
* Remote troubleshooting through diagnostic techniques and triaging calls to a high standard.
* Supporting a multitude of technologies such as, Audio Visual, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as Inhouse applications
* Escalate major incidents to IT management quickly and clearly, obtaining as much detail about the incident as possible including impact
* Excellent communication skills and desire to help people
We are looking for:
* Previous expence working within an IT Service desk – working with a ticket system
* Strong technical foundation with excellent 0365, desktop and application support skills
* Able to resolve Technical Desktop and application Issues
* Good knowledge of Microsoft Operating systems and Active Directory
* Dynamics experience preferable
* Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
* Ability to priorities a busy workload
Benefits
* Salary - up to £27,000
* Bonus scheme - on target bonus - 7.5%
* Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
* Critical illness cover
* Income protection - 1x salary
* Death in service - 4x salary
* 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
A range of other flexible benefits to include private medical insurance, dental insurance and much more
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