Join our dynamic and customer-focused team as an In-bound Customer Service Representative! Are you passionate about providing exceptional service and ensuring customer satisfaction? If so, we have an exciting opportunity for you to showcase your skills and be a part of our growing organisation.
Salary and Benefits:Competitive annual salary ranging from £24,000 to £26,000.Extensive perks including free parking, employee discounts, life insurance, company pension, cycle to work scheme, and private medical insurance.
Responsibilities:Act as the first point of contact for customers through phone and email, providing prompt and courteous assistance to address inquiries and resolve issues.Process and quote service and repair requests, ensuring accurate information and timely responses.Maintain and update customer data, ensuring accuracy and completeness.Place customer orders and coordinate returns and collections, both domestically and internationally.Foster strong communication links with customers and colleagues, ensuring clear and effective interactions.Provide general support to the business as required, demonstrating flexibility and a willingness to contribute to team success.Handle complaints professionally and efficiently, striving to turn negative experiences into positive ones.Process refunds accurately and promptly, ensuring customer satisfaction.Utilise MS Office, Excel, and Outlook to perform tasks eff...