Our client based in Northampton, are seeking a Customer Service & Claims Advisor
for their Northampton office.
The ideal candidate will be career minded and be prepared to go the extra mile to achieve results. Someone who can think on their feet, working independently and as part of a team. They should be well-organised, self-motivated, and approachable with a positive outlook towards their work. An interest in career and skills development will be highly favourable
Responsibilities:
* Servicing in and outbound calls to existing customers to the highest of standards.
* Nurturing and developing client and insurer relations (in and, on occasion, out of the office).
* Providing sales support duties (cross-sales) and negotiating terms with clients and insurers.
* Managing claims and servicing outcomes with our clients, insurers, and partners.
* Registering claims and maintaining client servicing records with total accuracy.
* Developing and improving existing processes to enhance the service we offer.
* Providing support and advice to colleagues with enquiries.
* General clerical and administrative duties.
Employment:
1. At least 1 year of insurance experience (essential).
2. Customer Service experience, including in and outbound call handling (essential).
3. Office and administrative experience (essential).
4. ...