Our client is currently recruiting for an exciting Night Concierge position based in Richmond.
The Concierge is required to work within a prestigious development in the Kew Gardens area. This position is primarily customer focused, acting as a key focal point for all potential queries from residents and other key stakeholders.
Salary - £27,000 per annum Hours - Nights - 4 on 4 off 7pm util 7am
Key Responsibilities
1. The Concierge is to meet and greet the residents and other key stakeholders, answering enquiries by telephone, door entry system, email or callers to the respective desk
2. Control of security fob management
3. Assist the residents, guests and other key stakeholders, with job tasks and individual requests to be dealt with efficiently whilst maintaining desired manning levels
4. The Concierge must ensure that the highest levels of customer care and service are maintained at all times
5. The Concierge must deal effectively with complaints, diagnosing the best course of action and remain courteous at all times
6. The Concierge must maintain a clean and smart appearance at all times, wearing the appropriate attire for their position
7. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities, ensuring appropriate registers are up-to-date
8. The Concierge should check and screen all visitors...