Job Description
Head of HR Advisory
- £60,000 - £65,000 + 5k car allowance
- Full-time
- Office based
- Hinckley, Leicestershire
We are working with a national business compliance company based in Hinckley, that offers expert
advice on HR, Employment Law and Health & Safety to more than 14,000 businesses across the
UK. They are currently looking for a Head of HR Advisory to join their thriving team – this is a
fantastic opportunity to join a market-leading business and lead a successful team.
About the job:
In this role you will be responsible for directing and leading a team of HR Advisors, ensuring that
they are motivated and performing to an exceptional level and providing a fantastic experience for
clients at all times. Your team of HR Advisors will be working in a contact centre environment, and it
will be your responsibility to coach, inspire and support them as necessary in order to maintain
strong working relationships.
Main Duties & Responsibilities
• Driving the coaching initiative within the department, ensuring that team leaders and HR
Advisors receive the necessary training and support to continue developing
• Building and maintaining an effective, cohesive and motivating service function
• Undertaking and leading the mystery shopping within the department
• Developing and implementing a strategy to ensure that there is strong technical knowledge
across the department
• Ensuring that excellent service is provided at all times to support client and employee
retention
• Proactively collaborating with management to design, develop and implement a portfolio of
development strategies
• Undertaking training with new and existing members of the team in line with the business’
learning and development framework
• Managing employee workloads in line with departmental requirements to ensure that all
client queries are responded to
• Monitoring and reviewing consultants performance activity on a daily basis, providing
detailed periodical reports as required
• Preparing departmental reports
• Coordinate weekly rotas including overtime and out of hours to make sure the contact centre
is covered 24/7
• Assisting with any recruitment and interviews for the department
• Dealing with any complaints or service issues in a timely manner
• Promoting awareness of additional services and driving referrals within the department
• Conducting any formal meetings where necessary – disciplinaries, grievances etc.
• Participating in external training events and conferences