Personal Customer Care Advisor - Farnham
Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.
This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role.
As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.
Responsibilities:
1. Manage workload to ensure all patients are contacted as per your diary schedule
2. Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
3. Handle IB telephony queries
4. Data entry (which may include first order for the patient)
5. Meet individual daily targets as set by the business
6. Flexible to change in order to meet business needs
7. Work within regulatory and GDPR requirements
8. ...