An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis.
The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development of new products.
The ideal candidate will have excellent communication skills, enthusiasm and self-motivation to learn new skills, and the ability to work independently and in a team environment.
This is an excellent opportunity to progress your career with a well-established company!
Key Responsibilities:
1. Build strong, positive relationships with our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always
2. Providing technical support to our Service team Troubleshoot customer issues on time
3. Assisting with 1st, 2nd and 3rd line issues
4. Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general site maintenance, and conducting Technical Health Checks for Customers
5. Assist with the onboarding of new customers when required, focussing on the technical aspects including but not limited to provisioning of new phone systems, number porting, system training, creating and delivering training guides and videos with new starters
6. Liaising with Suppliers as and when...