Description
UBT Recruitment are working with a well established family-run SME based in Cranleigh. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer experiences.
Working hours, Salary & Benefits:
* Monday to Friday 7:30am-4:30pm
* Salary: £27,500 per annum
* Free parking on site
* Free EV chargers
* 25 days holiday + 8 bank holidays
* Holiday purchase scheme
* Free lunch everyday
* Early finish on Fridays
* Pension scheme
Customer Service Executive Duties:
* Process customer orders from Sales quotations or via direct enquiries
* Set up new customer data on ERP system and creating deals on the CRM system
* Check orders processed to ensure accuracy and jobs created for the Operations team
* Booking in and confirming customer deliveries
* 1st and 2nd line phone answering
* Creating and sending quotes to customers
Requirements
* Familiarity with MS office and ERP systems
* Calm under pressure, not easily stressed
* Ability to move between several tasks quickly and accurately
* Reliable – follows through on promises and decisions
* Well organised / able to prioritise own workload
* Friendly and assertive telephone manner
* Polite, patient and understanding...