Job Description: As a Fraud Investigator, you'll be customer-focused, advancing your career in Complex Fraud & Resolution within Fraud Operations. You'll conduct independent investigations, ensuring the right outcomes to protect customers and the firm.
Key Responsibilities:
* Conduct robust investigations in line with Payment Service Regulations.
* Support scam victims with education and aftercare.
* Review fraud complaints, prioritizing fair outcomes for customers.
* Deliver tailored services for vulnerable customers.
* Engage with stakeholders and make autonomous decisions.
* Identify and escalate control risks.
Required Qualifications & Skills:
* Experience in Payment Service Regulations (PSR) and Contingent Reimbursement Model (CRM) code.
* Banking/financial experience, particularly in UK Banking Risk/Fraud.
* Knowledge of complaint handling and the Financial Ombudsman.
* Ability to manage heavy workloads with minimal supervision.
* Excellent communication skills with a customer-centric approach.