Client Service Representative
Chester
12 Month Contract
£55,000 per annum (PAYE)
The Role
My high-profile banking client is seeking a dynamic and experienced Client Service Representative (CSR) to join their team. In this role, you will serve as the main point of contact for a prestigious clientele dealing in Futures & Options and OTC clearing. Your primary responsibilities will include providing exceptional client support, managing trades and positions, and handling inquiries across the derivatives space. This position demands outstanding customer service skills to enhance overall client relationships. This is a hybrid role 3 days a week office based and 2 days a week remote, Monday to Friday 08:00 - 18:00 (some weekend work may be required).
1. Key Role and Daily TasksAct as a subject matter expert for client queries regarding trades, positions, lifecycle events, and product offerings.
2. Serve as the central point of contact for clients, conducting research and internal outreach to address client queries and escalations.
3. Coordinate outreach efforts and understand clients' intentions regarding trading activities and options expires.
4. Facilitate client requests for additional access to relevant platforms and portals.
5. Establish regular dialogue with internal teams and keep them informed of cli...