Berry Recruitment are NOW hiring for a committed and experienced Customer and Support Services Coordinator to work for a organisation in Abingdon, Oxfordshire. This role is being offered on a full time and permanent basis,
Role: Customer and Support Services Coordinator
Salary: £23,400 Per Annum
Location: Abingdon, Oxfordshire
Hours: Full-time (37.5 hours per week worked Monday to Friday 9:00 am - 5:30 pm)
Key Responsibilities of the Customer and Support Service Coordinator:
* Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
* Process books, subscriptions and events orders received by post, telephone and online.
* Pack and post orders that require sending from the office.
* Process donations received by all forms, including web donations.
* Allocate payments received by BACS, cheque, or credit card.
* Conduct sales ledger reconciliations.
* Open and distribute the post.
* Assist in credit control.
* Manage office stock levels.
* Assist in processing of renewals and subscription releases.
* Order office and event stock.
* Circulate advance copies.
* Assist finance team with statements to account.
* Administrative support to the operations teams as required.
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