SERVICE DESK ANALYST - 1ST LINELOCATION - YORKSALARY - £23,000 TO £26,000FT OFFICE BASEDYour new roleHays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeedCustomer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems / service statuses.CORE SKILLS - Knowledge of Operating Systems (MS Windows), Active Directory, Laptop support, experience with a Service Desk tool such as ServiceNow, previous IT / 1st Line support knowledge, excellent communication skills - both written and verbal. What you'll get in returnThis position is full-time in the York Office. The salary on offer is between £23,000 - £26,000.Please Note - Vetting and Security Clearance will need to be passed p...