Compliance Administrator
Purpose
As part of the FE Administration team, you will take responsibility worker administration to ensure payment is made correctly and on time.
All client and candidate queries are handled in a timely manner.
Offering the best customer service to all Protocol and Bookmark candidates, as well as clients and colleagues alike.
Salary - £22,000- £25,000 (DOE)
Hours- Full Time, 8.30am-5.00pm
Location- Onsite. West Bridgford
Responsibilities
* Processing DBS applications and supporting relevant queries
* Supporting candidates; ensuring correct hours are booked, timesheet processing and pay query handling
* Correcting errors in pay by creating manual adjustments
* Answer helpline calls and online chat responses
* Work closely with clients to ensure their requirements are met, including providing compliance detail reporting, investigating and resolving disputes
* To quickly resolve any queries / complaints, escalating to the Lead Compliance and Support Officer when appropriate
* Develop internal relationships across teams
* Manage FE shared inbox’s to ensure all emails are actioned within 24 hours
Skills
* Excellent system skills, with attention to detail
* Excellent customer service and key account handling ability
* Ability to ensure forms and documents are completed by candidates promptly
* Comfortable working towards set KPI’s
* Process driven
* Ability to work quickly & efficiently