Role Purpose
* To oversee the service's day-to-day operations, set the strategy, and deliver plans and activities to support families arriving and integrating into Harrow under the Afghan Citizens' Resettlement Scheme (ACRS) and the Afghan Relocation and Assistance Policy (ARAP), Vulnerable Person Resettlement Scheme (VPRS), and Homes for Ukraine Scheme.
* This work will involve working with a range of external partners including Refugee Resettlement at the Home Office, the Refugee Resettlement Team at Greater London Assembly (GLA), DLUHC and relevant local voluntary and community sector partners at senior level. Internally, the post holder will work closely with a range of cross-council stakeholders, including Housing, Health, Economic Development, and Education.
* The post holder will be expected to provide staff management and development, learning and sharing best practice, providing internal and external briefings, and contribution to pan-London work on this agenda.
Responsibilities
* To work with staff in the Resettlement team to support them and develop their skills.
* To resolve issues escalated by Service Managers.
* Collaborate with all directorates to implement the successful delivery of all programmes.
* Work collaboratively with VCS to build capacity and resilience in the collective effort to support families arriving and integrating into Harrow.
* Provide relevant Members and Senior Management with briefings on conditions for families arriving through one of the routes using data in order to inform policy and decision-making and lead on internal conversations on the purpose, process and impact with officers and councillors.
* Accountability to deliver functions within agreed budgets.
* Analyse rapidly changing national policy to understand the local effect on residents.
* Demonstrate resilience and sensitivity in dealing with traumatised people and ensure trauma-informed practices are followed.
Qualifications and Experience
* Ability to react quickly to evolving challenges
* Confidence to make decisions while working in emerging and unprecedented programmes
* Ability to manage and constantly re-prioritise a varied workload
* Ability to communicate both orally and in writing to a good standard
* Budget management
* Ability to produce high-quality and engaging briefings that communicate a strong narrative.
* Experienced in managing multi-disciplinary teams
* Experienced in service design and improvement
* Managing a team through dynamic and high-pressure situations
* Experienced in liaising and engaging with a broad range of audiences