To investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes. The complaints handler will be responsible for the handling and response of complaints into the business, as well as interaction with the Financial Ombudsman Service on behalf of the business
Client Details
Complaints Handler, Basingstoke:
A Financial Services Business / New Bank that focus on Savings and Mortgages including specialist applications. The business have modern offices close to public transport and have free parking.
Description
Complaints Handler, Basingstoke:
1. Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints received for all business lines particularly for Property customers, covering Mortgages and bespoke specialist lending, savings products and consumer finance.
2. Contact Internal and external parties for information is required to investigate and close a complaint.
3. Resolution of complaints within SLA, complying with regulatory deadlines and rules.
4. Liaison with the Financial Ombudsman Services in relation to escalated complaints
5. Ensure the complaints database is updated and that all information is accurate.
6. Handlin...