We are currently recruiting for one of our trusted clients who are looking for a Process Improvement Engineer. Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.
Our client is embarking on an exhilarating journey, backed by substantial funding that will propel them to the forefront of global product leadership. This pivotal moment includes a dynamic company rebrand, extensive departmental expansion, a sweeping transformation, and substantial investments in cutting-edge technologies.
What You Can Expect
* Work Type - Permanent
* Location - Borehamwood (Hybrid)
* Industry - Insurance
* Salary - £70,000 - £80,000
Main Responsibilities as a Process Improvement Engineer
* Be responsible for the design and redesign of some customer journeys and end-to-end processes to support enhanced customer experience, growth, efficiency, and current strategic goals.
* Get insights from customer research and market analysis, understand current challenges, and pain points and identify great ideas and innovations to help us define customer journeys.
* Help adapt, improve, and document processes for new markets.
Experience & Skills Required
1. Strong process improvement background and experience.
2. RPA - Robotic...