Inbound Call Centre Operator
Daventry
8 Hour Shifts
Saturdays and Sundays
£11.50
Part Time - Temp 2 Perm
We are looking for experienced inbound call centre operators to work with a small, outsourced call centre in the Daventry area.
This is a role working with a small but busy, vibrant, and faced paced office.
You will be taking inbound calls for people looking for help with safeguarding issues. This could involve dealing with social services, police or other official departments and you would need to allocate and appropriate adult.
The pool of "appropriate adults" is small so you will be using computers, looking at a notice board, balancing diaries and moving people around into time slots.
All inbound calls (no cold calling) and you will receive full training on the systems, processes, and policies.
The shift is every weekend, due to the nature of this job, this MUST be done without fail.
To be considered - you need to be a confident communicator, someone who is fully computer literate, organised, easy to get along with as a person who can juggle lots of tasks at once.
Ref work experience - we are looking for someone who has worked with a customer facing / customer service role before and someone who is both local to Daventry and can work the shift (this shift pattern is a deal br...