Focused on delivering a seamless customer journey, this esteemed company has an opening for a Customer Service Advisor who boasts excellent customer service and administration skills. Joining a friendly and knowledgeable customer service team and fun-filled environment, this Tamworth-based company is looking to appoint due to continued success which means it’s an exciting time to become part of their journey and grow alongside them.
What’s in it for you?
* Work hours:8.30 am - 5.00 pm Monday to Friday with an hour lunch break
* Salary: £24,000
* 25 days annual leave plus bank holidays
* Birthday off
* Healthcare plan
* Product discounts
* Regular social events
* Pension contribution
Responsibilities:
1. Delivering the highest level of customer support and care to a prestigious customer base, managing and meeting customer expectations at every touchpoint
2. Supporting the customer service and sales team, providing exceptional support
3. Liaising with customers to update them on their orders, make recommendations, promote new products, and inform them of promotions
4. Handling customer complaints and queries, managing them effectively and escalating them when necessary
5. Taking credit and debit card payments from clients and issuing refunds where required
6. Successfully processing o...