We are looking for charming and thoughtful individuals with a passion for service excellence to join our team as a Luggage Porter. As a Luggage Porter you will: * Be highly courteous and give our guests a memorable welcome and lasting impression whilst assisting them with their luggage according to the required standards and above * Ensure that the entrance, lobby area and other front of house areas are kept in a presentable and welcoming condition * Work collaboratively with your colleagues to deliver captivating experiences * Take initiative in accommodating our guests needs in a resourceful manner * Assist the Doorperson/Concierge with valet parking in the hotel’s garage Successful Luggage Porters have: * Excellent guest engagement skills * An ability to bring the guest experience to life throughout the hotel * Full UK clean driving licence * The ability to communicate and organize yourself in line with different guest expectations * A good command of English is essential, a second language is advantageous