Customer Service Advisor | Up to £25k | Huddersfield/Hybrid
We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level service for our loyal customer base, they're keen to expand the customer service team.
They're looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply.
This is a brilliant opportunity to join one of the country's fastest growing brands.
Role Responsibilities (but not limited to)
- Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey.
- Process returns and exchanges within SLA.
- Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment.
- Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly.
- Communicate with other departments for a prompt resolution of customer queries.
- The candidate will be required to help in any other areas of the business as and when necessary.
- Fraud...