Greater London (HP, WD and asociated postcodes)
Our client, a well-established, worldwide company, specialising in industrial cleaning products, currently has the need for a Regional Service Technician to join their team. This role is field based covering London/Greater London to include HP, WD and associated postcodes and may include some time in central London. The successful candidate will benefit from a dedicated fully accredited internal training scheme.
What’s on offer?
* Monday to Friday – 8am – 5pm with flexibility required, plus weekend rota
* Paid overtime available
* 24 days holiday plus bank holidays, increases after 5 years
* Critical Illness Cover and Life Insurance*
* Staff discounts on products*
* Company pension scheme*
* Company sick pay*
* Free tickets to sporting events*
* Company van and a full set of tools provided
* Company laptop, tablet and phone provided
* Fuel card and hardware supplier card provided
* Fully expensed fuel and parking
* Uniform provided
Main Tasks of the Role:
* Perform diagnostics, maintenance, and repairs on products whilst maintaining company and industry standards within the agreed time restraints
* Use a diagnostic system to ensure diagnostic testing and repairs are thorough and to the highest quality
* Replace parts and components and keeps detailed, organised records of repairs to each machine – in accordance with customer purchase order system/warranty guidelines
* Regular communication with Team Leader and Schedulers to ensure efficiencies and KPI’s are achieved
* Communicate and actively listen to Customers and Schedulers to ensure positive working relationships are developed and maintained
* Complete documentation of work orders to ensure accurate records and orders are created
* Responsible for the control of van stocks in accordance with customer base – ensuring 5% difference adhered to during all stock takes
* Responsible for ensuring relevance of individual van stock items and liaising with Team Leader where necessary
* Identify and communicate sales leads relevant to Business Development Manager and Key Account Manager
* Maintain tools and equipment to a satisfactory and safe condition
* Actively participate in ‘on the job’ coaching and regular performance reviews with Team Leader
* Accountable for self-development – attendance of accreditation training courses essential
The Successful Candidate:
* Must have an understanding of municpal vehicles, mechanical, hydraulics or auto electrics
* Ideally educated to an NVQ Level 2/3 in Engineering, however, this can be substituted with hands-on experience
* Previous product knowledge and experience within the cleaning industry/material handling are desirable
* Proven field service experience from a maintenance/technical background
* Good communication skills, both written and verbal
* Be self-motivated and flexible, as well as highly organised
* Have a high level of diagnostic skills
* Ideally have experience within electric and electronics, batteries, mechanical, hydraulics, pneumatics, and engines
* Must hold a Full UK Driving licence and be able to commit to National travel and overnight stays
*After successful completion of probationary period
Job Information
Job Reference: SN-JOB-3050_1675437319
Salary From: £37200
Salary To: £37200
Job Locations: London
Job Types: Permanent
Job Skills: Field Service Engineer, Service, Engineer, Technician
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