IT Technical Business Analyst, Manchester or Leeds, FTC
A global legal services provider is looking to hire an IT technical business analyst on a contract basis. The main purpose of this role is to work with business users in identifying requirements and analysing problems, with a view to designing and configuring legal processes and workflows.
Main Responsibilities:
* Designing and implementing enhanced features and widgets and ensuring the deliverable meets exacting quality standards.
* Configuring business processes in the Case Management System inclusive of phase plans, data and workflows.
* Ensuring system enhancements and updates are tested and remain compatible with existing processes and systems.
* Performing system analysis on software programs and applications.
* Supporting the embedding of new systems and processes.
* Working through the implementation lifecycle from initial requirements to testing and training.
* Gathering high quality technical requirements that will improve the new IT services and identifying opportunities for new solutions.
* Creating and managing the pipeline of investment requests by adhering to the governance framework for the services.
* Supporting the document technicians with templates, data capture and workflow design.
* Improving the end user experience, getting to the root cause of a problem.
Required skills and...