Role: Junior Service Support Analyst (1st Line) Sector: Technology Location: Central LondonSalary: £20,000 to £25,000 + Benefits
A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company's rapid growth and expansion.The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training.
Benefits Package
* Annual Bonus
* 25 Days' Annual Leave + 8 Bank Holidays
* Specialist Microsoft Training - Microsoft Office 365 & Azure
* Health & Dental insurance
* Pension Contributions
* Company paid sickness
* Interest-free season ticket loan
* Social events
The Role:
1. You will act as the first point of contact between the business and its clients.
2. Diagnose and resolve 1st line assigned tickets within target resolution times
3. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket
4. Provide excellent customer service and an excellent customer experience at all times
5. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and ...