The company: A business and consumer services provider with a growing network across the UK covering sites in every major town and city. They are a forward thinking company who like to do things differently and offer a range of affordable services to meet all needs, hence they have a very strong and stable business model designed to meet the rigours of a changing economy. Benefits and headlines of the role:
* 28 days per annum (including Bank Hols) rising by 1 day per year of service up to a maximum of 33 days
* Pension - 3% Contributory
* Flexi time - if needed.
* Free Parking - lots of spots
* Healthshield Cash Back Plan
* Mobile and laptop
* Time and a half for overtime – but often TOIL given instead
* Hours of work - 9.00am to 5.30pm
* Education Requirements - none
* Experience Requirements - see below
* Industry - Retail services
* Job Location - Worsley, Manchester
* Qualifications - ideally MCSE
* Responsibilities - see below
* Skills - see below
* Work Hours - 37.5
Job details: As part of their central operations you will form part of the technology support function offering support to a growing network of outlets across the UK as well as their core operations teams in Manchester. Responsibilities will be at 1st / 2nd Line level. Responsibilities will include:
* Hardware set up /maintenance and trouble shooting (local and remote)
* Setting up call lists and campaigns in Max Contact, involves working with CSV files (training could be given)
* UAT testing of either new systems or updates and improvements to existing system
* Running proactive reports to pick up protentional problems in systems
* Day to Day support i.e PC running slow, or re-setting passwords (local and remote)
* Trouble shooting day to day issues that arise
* Raising tickets with external companies and updating where needed
* Understanding of Telecoms and dialler systems would be helpful
* Setting up/updating editing my inbound call plans.
* Basic SQL knowledge
* Basic Local networking knowledge (and is able to learn more)
* Basic server network knowledge (and is able to learn more)
* Microsoft Office and admin knowledge
* Server understanding (build new TS user, RDP set up, maintenance, etc)
* Basic understanding of VOIP / telecoms
* Fault finding for IT issues (loss of printer connection, internet connection, etc.
* Must be able to research the net for solutions and run it past the correct person
* Project management e.g. new printer roll out, new store opening IT, install of new connectivity
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