Job Title: IT Engineering Manager - Technical Support
Salary: £40,000+Benefits
Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London.
Overview:
Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients.
Key Responsibilities:
Team Management and Support:
* Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites.
* Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns.
* Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster.
Technical Escalation and Operational Support:
1. Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency.
2. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed.
3. Ensure timely response to support requests via ticketing systems, email, and ph...