Customer Service - Motor Claims Handler
?Location - Eastleigh (Hybrid Working)
Salary - £24,100 per annum (increasing to £25,600 within 18 months)
Hours - 37 ½ hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)
Are you ready to be the reassuring voice our client's customers rely on? Join their vibrant team in Eastleigh as a Motor Claims Customer Service Advisor. No prior insurance experience necessary - just bring your eagerness to learn and enthusiasm for customer service.
Our client offers a balanced work-life schedule with a 37 ½ hour week. Shifts are set in advance, allowing you to plan around your personal commitments. After your probationary period, enjoy additional flexibility such as a four-day workweek dependent on Company needs.
Main Responsibilities:
1. Guide customers through their policy coverage to ensure they fully understand their benefits.
2. Provide a stress-free experience by addressing customer concerns with clarity and empathy.
3. Assist in creating new claims and ensure thorough understanding of customer needs.
4. Handle enquiries from brokers and partners to ensure continuous progress.
5. Ensure accurate processing of claims with comprehensive training provided.
6. Manage challenging calls profession...