We are on the lookout for a Customer Service Advisor to join our well established international client based in Camberley on an initial 6 month contract opportunity. This role not only offers immediate challenges and rewards but also the potential for a permanent position!
You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.
If you have excellent customer service skills, consider yourself a great problem solver and are technically minded, then we have the perfect role for you!!
As the Customer Service Advisor you will benefit from:
• Salary between 28-30k depending on experience
• 8.30am - 5pm, Monday to Friday
• Subsided canteen
• Free on-site parking
• If the role is made permanent, you will also enjoy: private health and dental care, contributory pension scheme, excellent employee wellness programme + more!
As the Customer Service Advisor you will be:
• To follow-up on enquiries where necessary, ensuring that matters are resolved as quickly as possible.
• Deal with technical enquiries from customers and providing solutions
• Spend regular hands-on time in technical workshop to build knowledge, and offer occasional support.
• To set up and conduct video calls with customers both internal and external.
• Handling warranty...