We are currently recruiting a process assistant for our client based in Manchester
PT Monday to friday 4pm to 8pm
Pay rate £12 per hour
Job Description
Berry recruitment is looking for enthusiastic individuals with a 'can do' attitude part time Monday - Friday 4pm to 8pm customer focused roles for a Public Sector client based in Manchester
Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling, respond to webchat queries, troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!
Key Responsibilities
1. Answer incoming and making outbound calls
2. Answer webchat queries
3. Management and resolve customer queries
4. Booking appointments & additional services for customers
5. Document all call information according to standard operating procedures
6. Follow up customer calls where ...