About us:
Fitfactory Technology is a leading provider of technological solutions to manufacturing businesses, specialising in MRP software Tricorn, and supporting applications. With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software demonstrations, implementing solutions, and providing hands-on training to our valued customers.
Responsibilities:
* Take ownership of customer onboarding and product delivery within a structured project environment.
* Foster strong client relationships from inception, maintaining clear communication channels throughout engagements.
* Facilitate seamless handover of clients to our support department post-implementation.
* Demonstrate proficiency in Fitfactory's implementation processes, ensuring timely project delivery to highly satisfied customers.
* Adhere to standardised operating procedures for successful software implementations.
* Develop and manage customised project plans tailored to individual client needs.
* Collaborate with the implementation manager to provide insights for sales and marketing teams.
* Develop a deep understanding of Fitfactory products and industry best practices.
* Serve as a subject matter expert on Fitfactory products.
* Provide confident training and support throughout the project lifecycle.
* Proactively identify and mitigate potential business risks.
* Document lessons learned to drive continuous service improvements.
* Undertake ad hoc implementation team activities as required.
Competencies:
* Planning and Organising
* Effective Communication
* Leadership
* Problem Solving
* Team Player
* Customer Service
* Project Management
* Customer Training
Essential skills:
* Demonstrated leadership in supporting customers.
* Effective communication skills with a focus on customer management and training.
* Consistently meet and exceed KPIs.
* Proven experience in establishing customer centric KPIs.
* Creative problem-solving abilities.
* Proficiency in managing multiple short lifecycle implementation projects.
* Familiarity with collaborative software tools such as MS Teams and Monday.com.
* Ability to deliver engaging customer demos.
Desirable skills:
* Knowledge of the manufacturing industry.
* Familiarity with Fitfactory solutions or competitive offerings.
Benefits:
* Competitive salary
* Company car or equivalent allowance
* 25 days holiday plus birthday off
* Pension contributions
* Target-driven annual bonuses and salary increase.