We have an exciting opportunity available with our market leading client based in Marlow. They are looking for experienced customer service professionals to join their fun and friendly team. Benefits:
* 25 days annual leave plus Bank holidays
* Hybrid working (on completion of probation)
* Private Medical and Dental Insurance (single cover), on successful completion or probation period
* 5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period)
* Life Assurance benefit 4x Annual Salary (on successful completion of probation period)
* Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period
What you will be doing:
* Dealing directly with customers either by telephone or electronically
* Manage all direct customer orders
* Handle and respond efficiently to all general and order specific direct customer enquiries
* Manage return requests effectively, whilst ensuring all relevant systems are updated
Who you are:
* Previous experience within a Customer Service position is essential
* Knowledge of CRM systems
* Outstanding verbal communication skills and with experience of dealing with challenging customer complaints
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