Berry Recruitment are NOW hiring for a committed and experienced Ecommerce Administrator Specialist to work for a Market leading manufacturing organisation in Banbury Oxfordshire
Role: Ecommerce Administrator Specialist
Salary: £28,000 - £30,000
Location: Banbury, Oxfordshire
Hours: Monday - Friday - 37.5 Hours
Holiday Entitlement: 25 Days Annual Leave
Key Responsibilities of the Ecommerce Administrator Specialist to:
1. Daily monitoring of order flow between Marketplace software package, systems, and party logistics partners
2. Responding to consumer requests and queries daily, within the shortest possible lead-time (max 24 hours), to ensure the best possible customer experience.
3. Investigate customer issues and complaints through to resolution in the most effective and efficient manner possible.
4. Manage any order cancellations/refunds daily.
5. Monitoring of and liaising with carriers to ensure products are delivered to clients within the required lead-time.
6. Analysis of sales orders by product to ensure adequate stocks are in place to service future demand.
7. Liaise with Production and Procurement teams to update demand plans and stock replenishment where needed, taking lead-times into account.
8. Administrative set up of new marketplace accoun...