Exciting Opportunity: IT Support Engineer
Are you a talented IT professional seeking a new challenge? Are you passionate about problem-solving and innovation? If so, we have the perfect role for you!
Location: Loughborough
Role Overview:
We are currently seeking an IT Network/Infrastructure Support Engineer for a reputable client based near Loughborough. This role offers the chance to join a dynamic technical team and work on a wide range of software and hardware solutions.
Key Responsibilities:
* Provide technical support to end-users via remote assistance, telephone, and email.
* Manage ticketing systems and prioritize tasks effectively.
* Handle account setups, system configurations, and hardware deployments.
* Assist with software installations, upgrades, and troubleshooting.
* Maintain network infrastructure and ensure optimal performance.
* Collaborate with vendors and internal teams for hardware and software procurement.
* Implement and maintain backup solutions for data protection.
* Contribute to project-based initiatives and cost monitoring activities.
Candidate Requirements:
1. Proven experience in technical support roles.
2. Strong knowledge of Microsoft Core Stack and networking technologies.
3. Certification in Microsoft technologies is a plus.
4. Experience with virtualization and backup technologies is desirable.
5. Exce...