We are looking for an experienced Receptionist to report to the Reception Manager and deliver a five-star guest experience. You will be responsible for ensuring that we offer a warm welcome and a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.
Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.
We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.
Your day to day;
1. Provide genuine, warm hospitable service to all of our guests, ensuring an exceptional guest experience at all times
2. Have impeccable knowledge of hotel bedroom stock and hotels facilities to offer the best service to guests
3. Check guests in and out, showing efficiency and friendliness at all times
4. Recognise and acknowledge regular guests and their requirements
5. Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls
6. Be able to recommend and talk to guests knowledgably about places to go and things to do i...