This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction.
Client Details
Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate.
Description
Key responsibilities consist of:
1. Provide excellent customer service through inbound calls
2. Use customer feedback to identify opportunities for improvement
3. Stay updated with company policies, procedures, and retail industry trends
4. Uphold the company's reputation by ensuring customer satisfaction
5. Handling consumer complaint, queries and requests
received via call & email only.
6. Capable of managing 100 calls on a day-to-day basis
7. Align with inter-departments to ensure all complaints,
8. queries and requests are closed within SLA's & KPI's.
9. Resolve customer queries and complaints effectively and efficiently
10. Maintain a thorough knowledge of products to offer accurate information to customers
11. Process orders and returns as needed
12. Collaborate with t...