* Managing / implementing process across Customer Service, Servicing & Internal Sales
* Working across wider business to drive improvements
* Chesterfield Area - on-site
* Up to £55,000 doe
* Manufacturing & Engineering sector
Client Details
Page Group are proud to be working with a European Industry leader within the manufacturing & engineering space, who are looking to a point a Customer Service Process Manager to join them at their Chesterfield Offices.
The role will have responsibility for reviewing, implementing and changing process and procedures across Customer Service, Internal Sales & Servicing, working with both internal and external stakeholders to drive improvements across the department
Description
1. Responsible for reviewing, changing and implementing process and procedures within Customer Service, Internal Sales and Servicing, that fundamentally improve efficiency and customer satisfaction
2. Work closely with service manager to understand areas for improvement and pain points, to identify areas for improvement
3. Take ownership of escalated customer issues
4. Ensure SLA's around timescales are adhered to at all times in regards to timescales on repairs and servicing, to ensure customer satisfaction is maintained and ensure no financial impact to either party
5. Ensure all quotations are closed with an up to date outc...