Are you a talented and experienced Contact Centre Manager looking for a new challenge? Do you have demonstrable experience working within a highly regulated or financial services sector? GRG are pleased to be partnering exclusively with a leading financial services organisation, as they embark on a transitional growth period. Overseeing a large team of up to 100 FTE, you will support the Customer & Operations Director to drive change, transformation and operational excellence taking ownership of the Contact Centre operations.
This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.
Working shoulder-to-shoulder with your team to develop, train and motivate, you will be required to work initially on a full-time basis within the contact centre (Monday-Friday) across a 37 hour working week, to drive the change required. There will be opportunities required for flexibility, and occasional weekend working, if crisis situations occur!
Responsibilities
- Managing the Co...