CUSTOMER SERVICE ADMINISTRATOR
Intracat is an established and successful commercial catering equipment design and supply business with a key client list including some of the best-known restaurant names on the High Street.
We have an opening within the team at our offices in Sawston Cambridge, for a Customer Service Administrator.
Benefits include ….
* Competitive salary based on job experience.
* 20 days paid holiday leave plus bank holidays.
* Ample free on-site parking at our modern offices.
* Working hours Monday-Friday, 9am-5pm with occasional out-of-hours phone cover
* This is a full-time and permanent position.
The role is centred around providing a full after-sales customer service, including …
* Acting as one of the initial points of contact with clients when placing service calls, both via telephone and email.
* Arranging and managing engineer attendance for after-sales service visits.
* Processing call data associated with engineer visits, providing quotations where necessary, placing related supplier orders, raising sales invoices and health & safety related information where applicable.
* Maintaining client records and engineering databases.
Key attributes for the successful applicant will be ….
* The ability to process incoming enquiries in a timely manner.
* Good communication skills allied to a clear and logical mind-set.
* A pro-active, customer orientated and focu...