As a Customer Payments Incident Support Supervisor you will ensure the customer’s payment experience is quick, easy and enjoyable each and every time they make a payment transaction on their account.Customer Payments Incident Support is an operational team that specialise in monitoring, investigating and resolving payment provider issues to ensure there is minimal customer impact.You will ensure that all payment methods are performing as expected, whilst ensuring we investigate and escalate effectively when required. You will be responsible for a team of assistants and oversee them analysing payment issues, escalating to internal departments and third party payment providers to find a swift resolution, taking actions to mitigate or minimise customer impact.This is an excellent opportunity for individuals who are looking to advance their career in one of the key areas of the operation.Relevant training will be provided on all aspects of the role, giving you the tools and knowledge to resolve a wide range of issues.Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.Preferred Skills, Qualifications and ExperienceGood working knowledge of Microsoft Office applications, a strong knowledge of Excel would be preferred.Ability to remain calm and professional whilst making good judgement calls in times of high pressure.Good interpersonal skills, with the ability to communicate effectively up to senior management level.Excellent analytical skills, displaying a methodical approach when dealing with issues.Passion for and take pride in own work.Drive to provide a high standard of service to both internal and external contacts.Ability to communicate complex information to different audiences.Excellent written and verbal communication skills.Self motivation with ability to manage own and others workload.Proven experience in staff and self development.Experience in issue management is preferred but not essential.Main ResponsibilitiesOverseeing the escalation of issues with internal departments and dedicated external payment providers.Escalating critical issues to the management team.Ensuring the customer and Business impact is minimised during payment related issues.Checking the quality of all incidences dealt with and implementing change to processes when required.Documenting all incidents and the ongoing management of tickets.Supervising and supporting a team of Customer Payments Incident Support Assistants.Supporting management in the development of a team.Supporting management in delivering departmental objectives and the completion of ad hoc tasks and projects.By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at:bet365careers.com/careers/documents/privacypolicy.pdf