An exciting opportunity has arisen for a Team Leader to join an established team on a full-time, permanent basis. The successful candidate will ideally have experience working within a supervisory role, leading a team.
The Team Leader will be responsible for overseeing the teams performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets.
Please note the working hours are 08.45 - 17.30 - you will be required to cover 2 Saturdays per month with a day off in the week
Key tasks
Determine, plan and direct work flow with the phone team daily
Analyse work flow issues and implement workable solutions.
Conduct staff 1-1 Meetings (support, informal, appraisals, RTWetc.) and reporting to Operations Manager
Pulling daily reports on CRM
Prepare rotas for phone & colleague support teams
Authorising annual leave
Report absences on the internal system and to HR
Give clear direction and leadership to the team
Achieve call turn around within set timeframes
Chair return to work meetings
Support with HR including recruitment, inductions and reviews
Handle customer enquiries and complaints.
Plan and organise the purchase of supplies in accordance with purchasing policies and budgets.
Attend weekly leadership meetings
Key skills and experience:
Previous experience working within a Team Leader position
Excellent organisation and management skills
Confident and assertive decision maker
Strong verbal and written communication skills
Positive and motivational
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion you have not been successful
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