Job Advert
Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm.
Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey.
What you’ll do in this role
Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model
Accurately registering new claims in line with the circumstances of loss or damage
Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage
Discussing the claim outcome with customers effectively and in line with claims processes
Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes.
Investigating claims where required including assessing cause and extent of damages or loss
Your qualifications and experience
At least 12 months’ experience in a senior claims handling role
Familiarity with financial regulatory requirements related to insurance claims processing
Demonstrate a keen eye for detail in evaluating claims and managing financial transactions
Sound interpersonal, planning and analytical skills
Confident in delivering briefing sessions and analysing data to support operational improvements
Flexibility in communication, especially in challenging circumstances
What’s in it for you
Competitive salary of £26,500 with opportunities for growth
Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel.
A furry friend perk – a subscription to Tails.com for your beloved canine companion.
Wellbeing support through free access to services that enhance your mental and physical health.
Comprehensive dental plan and priority access to a private GP
Be part of delivering world-class service and shaping our claim's philosophy
Work in an inclusive and collaborative environment
In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers.
Job Reference: UK02278