Customer Service Researcher
Ellesmere Port
£25,000 basic salary
Monday to Friday 8:30am to 5:00pm
Permanent
An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of £25,000. Standard hours of work are 8:30am to 5:00pm Monday to Friday.
The main duties of a Customer Service Researcher are:
Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects
Use a consultative approach and build rapport with clients to gain as much information as possible
Update the database after every call with new information for the client portfolio to use
Managing your own time and workload daily
Liaising with colleagues to share information
Continue to build relationships with current clients
Deal with inbound enquiries
Research new projects online or within industry publicationsWhat can you get from this role?
A six-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training, and development
A great inter...