Job Reference: /PL/03-05/1157/8
Job Title: Service delivery Manager
Location: Bedford
Salary: Competitive
Hours per week: Monday to Friday - 40 hours per week
Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Job Overview
We are currently recruiting for a Service delivery Manager to join our passionate and driven team based at our client’s site in Bedford
Key Responsibilities:
1. All contract PPM and reactive call delivery are fully compliant with the relevant industry standards.
2. Carry out engineer audits on a regular basis.
3. Ensure that response, repair and maintenance are met in accordance with SLA’s/KPI’s.
4. Day to Day Management of technicians / engineers
5. Review and schedule work on a day-to-day basis
6. Control the allocation o...