An exciting opportunity has arisen for a Customer Relationship Manager to join this growing private healthcare company who are based in Pangbourne.
Job Type: Permanent position
Location: Pangbourne, office based
Salary: 26,000 - 36,000 (depending on experience)
Working Hours: Monday - Thursday 8am - 5.15pm / Friday 8am - 4pm
As the Customer Relationship Manager, you will be responsible for:
* You will be the Brand Ambassador and Customer Service Lead
* Training and mentoring all staff on the client journey and communication.
* Have an understanding of sales and marketing.
* To create and manage a client journey pipeline.
* To create and manage and grow a referral journey pipeline for referring Clinicians from outside the business.
* Organise and host open days and study clubs.
* Experience of leading and managing a team
The successful candidate will have the following related skills / experience
* An outgoing friendly "people person" is essential for this role.
* A team player and willingness to support where needed.
* Confident communicator all levels
* To be able to build rapport and have an understanding and empathy towards clients.
* Previous experience within a customer service role is essential.
* Experience of leading a small team and mentoring the team where necessary
* An understanding of up selling where necessary
* The ability to grow relationships both internally and externally.
* Proficient on MS Office including Word & Excel
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