Are you looking for a Career? But haven't found a company with a career pathway and structure in place?
My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.
We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business.
Job Overview
As part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions.
Day-to-Day Responsibilities
1. Provide excellent customer service to new and existing Peninsula clients.
2. To understand all client databases and systems to adequately access the client and service information.
3. Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate.
4. Rescheduling of cancelled appointments
5. Management of client task lists
6. To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision.
7. Provide feedback to line managers to help...