Customer Service Assistant (Kendal branch) - 36.25 hours per week
Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have a fantastic opportunity for you to join our client's customer service team as a Customer Service Assistant.
Our client is a leading company is a leading Building Society that is known for their commitment to delivering outstanding customer experiences. With a strong focus on providing quality products and services, they have built a loyal customer base and are looking to expand their team.
As a Customer Service Assistant, you will be an integral part of their customer service department, responsible for providing excellent support to their valued customers. This is a diverse role that will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction at all times.
Key Responsibilities:
1. Responding to customer enquiries promptly and professionally
2. Providing accurate information about products, services, and promotions
3. Escalating complex cases to senior team members when necessary
4. Maintaining a high level of product knowledge to provide accurate and up-to-date information
5. Documenting customer interactions and updating customer records
6. Collaborating with other departments to ensure seamless customer experiences