Job Title: Waste SupervisorLocation: HertfordshireStarting Salary: £38,648 with the opportunity to progress to £42,369 pa (pro rata for part-time)Hours: 40 per weekContract: Permanent
Diversity: We are an inclusive employer and value a diverse workforce
To directly supervise the statutory function of HCC as Waste Disposal Authority for the 'in-house’ provision of the Recycling Centre (RC) service. This post is a critical part of the team accountable for the provision of the service to the c. 1.8m service users annually. The service is politically high profile and high value and so the postholder is required to uphold high standards of customer care, performance and compliance across the network of RCs.
Management within geographical zones (which are subject to change and other than weekend cover) of a number of Recycling Centre teams and frequent inspection of the Recycling Centres and, when required, Hertfordshire’s waste disposal, composting and recycling sites including supporting recruitment, disciplinaries and all issues related to the disposal services provided by the Authority.
Incidents, Accidents, Complaints, Customer enquiries. Dealing with these in a professional and competent manner via telephone, face-to-face, in writing (typically email responses). As representatives of the Authority out on the frontline service, the supervisors often have to manage aggressive and on occasion violent and abusive behaviour from Hertfordshire hous...