Our client, a well-established and hugely-successful business who are leaders within their industry is seeking a Customer Service Advisor to join their team on a permanent basis.
This is a great opportunity for someone seeking their first office-based job as a Customer Service Adviser, either after Education or working in Hospitality or Retail, where you have gained experience liaising with customers both over the phone and face to face, providing a high level of customer service at all times.
As part of this role you will be acting as the first point of contact, answering customer queries, redirecting calls and upholding a high level of customer service and standards at all times, whilst being given the opportunity to progress within the business moving forward.
Due to the location of the office candidates will be required to have access to their own vehicle.
Key Responsibilities:
- Being the first point of contact for customers, both over the phone and via email
- Maintaining and updating customer records on the internal database
- Communicate and build strong working relationships with third party companies and suppliers
- Record any customer dissatisfaction or complaints with your manager
- Maintain all internal filing systems
- Working towards the company standards, maintaining a high level of customer service at all times
This is a fantastic opportunity to join a thriving business as a Cus...