Manpower Logistics are looking to recruit a Customer Service Advisor for our client in Killingholme.
Our client
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment. CLdN's 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.
CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customer's specifications. It is a busy, fast-paced environment and as the company continues its rapid growth, a new opportunity has arisen for a Customer Service Administrator.
Your role
* To complete all administrative tasks in relation to Warranty, Claims, Repair, Production, Logistics, After Sales and Commercial in a timely and efficient manner.
* To build and sustain positive and trusting customer relationships by exceeding expectations with prompt, accurate and courteous responses to enquiries via telephone, email and Teams whilst maintaining a positive, empathetic and professional attitude at all times.
* Manage the incoming mailbox and responding promptly and professionally to customer enquiries.
* Effectively support customers with any complaints / issues in line with company processes. Ensuring a solution / alternative arrangement is provided in a timely manner.
* Ensure any issues raised are escalated as and when required.
* Communicate and coordinate between colleagues in relation to all new and existing job cards.
* To attend and participate in dally department meetings when required.
Your profile
* You will have strong administration and customer service skills
* You must have excellent attention to detail.
* Be able to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
* Ability to work to highest quality standards.
* Good communication and team working skills are essential.
* Good IT skills are a key requirement with the knowledge on report processing, V Look-up and pivot tables.
Our offer
* Life Assurance Cover
If you are interested, apply with your CV or call the office on 01472 361616 to discuss.
Fields marked with an asterisk (*) are required
First name required
Last name required
What is your email address? required
Your CV required
Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Drag and drop
Choose a file
Email me similar jobs when they become available
Your communication preferences
I would like to receive communications. required
Yes
No
I would like you to share my personal data with other Companies within the ManpowerGroup. required
Yes
No
When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
#J-18808-Ljbffr